Refund policy

Returns

We accept returns ONLY in case of damage in transit , defects and incorrect products. (Domestic and International)

Please note all our products are traditionally handcrafted by our artisans hence there might be slight variations.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Info@classickali.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Steps for Return/ exchange.

If you would like to return any of the items purchased, please contact our customer service team, at Info@classickali.com within 24 hours after you receive the product.

– Order number

– Delivery address

– Specify the reason for return and in case of a defective or incorrect product, please send us an image and video of the item

If approved for exchange / replacement/ credit note, a reverse pick-up will be scheduled within 2-4 business days. Please ensure that the product you return is unused and in original packing condition.

ClassicKali will try its best to expedite the repair/ replacement process. However, the whole process from pick up to delivery of the replacement item can take upto 21 days.

You can always contact us for any return question at Info@classickali.com

Exchanges

1. We do size exchanges in case a product doesn't fit you. Please e-mail us at Info@classickali.com
Disclaimed : Sale products cannot be exchanged or returned.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Send a video of the product which is damaged for us to evaluate.

Refunds 

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, the refund will be initiated within 1-2 working days after the pickup. For returns, you can either get a replacement of the same piece, exchange it for another piece, or you can be issued a credit note that can be used anytime, with no expiration date.

Pre-orders and Customized Orders

All pre-orders and customised orders will require full payment at the time of order confirmation.
There will be no return/exchange/replacement on pre-orders or customised orders.